HELP! I’VE FOUND A CAT OR KITTEN IN NEED & I’M NOT SURE WHAT TO DO OR WHO TO GO TO.

there is no one scenario that is going to have the same solution, so if you can, contact someone that can offer you a quick response! there are many facebook groups and forums where you can post questions & get great feedback -- or, drop us a message! we may not be able to get back to you as quick as possible, but we're always willing to give advice where we can.

for anyone taking in new kittens or wanting to begin fostering, we highly, highly recommend any resources from kitten lady! she has an entire webinar series that we find extremely helpful!

WHEN CAN I EXPECT MY ORDER TO BE SHIPPED OUT TO ME?

this question can vary quite a bit depending on what you ordered! if it is something we currently have in stock, you can likely expect it to be shipped out in about two weeks, as that is our current schedule for packaging orders! if it is something on pre-order (most often apparel), it may take anywhere from 2-4 weeks. if there are any unforeseen delays or conventions we will be working, we will always make sure to send out an e-mail to keep you updated! 

if you still have any questions or concerns regarding order shipment, feel free to contact us on our contact form.

IS THERE ANY WAY TO LOWER THE COST OF INTERNATIONAL SHIPPING?

as much as shipping prices hurt, we try to keep our prices cheaper than the postage rate, which ends in a loss in regards to international shipping costs for us. prices go up every year, with the average going up about $2-$3 USD each year. for now, this is the cheapest we can put our shipping costs at, both domestically and internationally. if you're looking to lower your costs, we recommend finding friends to manage a group order with so you can divide it overall!

MY TRACKING NUMBER SAYS ‘PRE-TRANSIT’ OR IT SAYS IT WAS DELIVERED, BUT IT’S NOT HERE.

pre-transit means USPS either has not received the package from us (usually we print labels a few days before dropping them off at the post office) or they haven’t been scanned yet, because of a holiday or weekend. you should see this change, but if it seems to be taking longer than a week to move, let us know & we’ll call USPS!

as for deliveries — usually this can be resolved by calling the post office that usually delivers your mail and giving them the tracking number, because they can contact the carrier directly. if the package turns out to be lost, we can send out a replacement without a problem. :-)